Usability

Our website is one of our services. It matters to us that everyone who needs to use it can do so. To help, we’ve adopted a usability—or, ‘accessibility’—standard. Details below. We welcome feedback on how easy or difficult our website is for you to use. Contact us.

If you can’t read or use something on our website, do also contact us and let us know what the problem is. If we can’t solve it, we will offer other ways to get to the same info.

We aim to reply to website usability feedback—and website help requests—within 10 working days; and whatever happens, we will try our best to resolve any specific access issue with you.

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Standard

We aim to meet worldwide web consortium’s—W3C’s—web content accessibility guidelines—WCAG—version 2.1, at the entry Level A.

Accessibility statement

We believe our website conforms with Level A, except:

  • (4.1.1.) our pages do not parse as valid HTML

We have no ability to fix this at the present time.

Usability in future

We aim to improve our standard to Level AA. We can easily add a site map (2.4.5). Ideally, we would also like to add better coded and presented web forms, but this is not trivial (4.1.1.), (1.3.5), (3.3.4).

Known sticking points

If you use assistive technology

  • background images—ones used for decoration—may slow down your reading of a web page. Can you disable all images?

  • you may be unable to complete a web form. Can you use the spacebar to tick a checkbox? If you get stuck, contact us

This page was last updated on: 18 August, 2023.

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